Terms
Terms + Conditions
We are pleased to offer a free returns collection service (UK only) to all customers where the purchases meet our Returns Policy, for more information email returns@theplayts.co.uk.
You have 14 days from receipt of your order, to advise us of your intention to return or exchange. You then have a further 14 days to return the goods back to us by following the below process. We aim to process all returns within 3 calendar days of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days.
Items can be returned for a refund and the collection is free of charge.
Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive an e-mail confirmation of your return and refund.
Exchanges
Exchanging an item for a more suitable size is free of charge, however, all exchanges are subject to stock availability and adherence to our returns policy. To exchange your item, follow the below steps ensuring you request an exchange and specify which size you require.
Once the original item is received, it will be processed in adherence with our Returns Policy, the exchange order will be shipped, and you will receive confirmation of the same.
As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order for the preferred item. Please also note that any items purchased can be booked for an exchange of size only once. Any unwanted items received by exchange will need to be returned for a refund. We are unable to process exchanges which are not booked online or after the collection with our courier has been arranged.
Important Information
- Wherever possible, to ensure your return is processed quickly, please send all the items you wish to return from the same order in one parcel.
- Items should be returned new, unused and with all tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
- Only returns using our approved returns service via DHL Express will be liable for insurance where proof of collection is provided.
Returns period
You have 14 days from receipt of your order, to advise us of your intention to return or exchange. You then have a further 14 days to return the goods back to us. Returns outside this period may not be accepted. If you would like to return your Playts within this set period, please contact returns@theplayts.com to arrange pick up.
Condition of Return
All Playts items need to be returned in an unmarked, unused condition with the original packaging including dust bag(s) and authenticity cards. The branded shoe box is considered as part of the product and should be returned in a protective shipping box.
Due to the delicate nature of our soles, shoes should be tried on a clean dry protected surface (e.g. a carpeted surface) and away from any moisture. Playts that are returned without a box, in a damaged box, with marked soles or missing components such as the dust bag(s) may not be accepted and will be sent back to the delivery address used in the original order.
Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
Our Company is part of the Our Company Group which includes Our Company International and Our Company Direct. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
Topics:
What data do we collect? How do we collect your data? How will we use your data? How do we store your data? Marketing What are your data protection rights? What are cookies? How do we use cookies? What types of cookies do we use? How to manage your cookies Privacy policies of other websites Changes to our privacy policy How to contact us How to contact the appropriate authorities
What data do we collect?
Our Company collects the following data: Personal identification information: email address. If you purchase: Name, shoe size, Postal address.
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you: Register online or place an order for any of our products or services. Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. Use or view our website via your browser’s cookies.
Our Company may also receive your data indirectly from the following sources: Social Media sites; Instagram and Facebook
How will we use your data
Our Company collects your data so that we can: Process your order, manage your account. Email you with special offers on other products and services we think you might like.
If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services. We will not share data with third parties to offer you their products and services, but data will be shared with our digital marketing agency for retargeting purposes, but only for Playts Ltd.
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
We are committed to keeping your personal information safe and secure and so we have numerous security measures in place to protect against the loss, misuse, and alteration of information under our control. We will always aim to use best in class security systems implemented across our networks and hardware to ensure access and information are protected. Our security measures include:
- Encryption of personal information where appropriate.
- Regular cyber security assessments of all service providers who may handle your personal information
- Regular planning and assessments to ensure we are ready to respond to cyber security attacks and data security incidents.
- Regular penetration testing of systems.
- Security controls which protect our information technology systems infrastructure and our premises from external attack and unauthorised access.
- Regular backups of information technology systems data with functionality to correct errors or accidental deletion/modification to data.
- Internal policies setting out our information security rules for our staff.
- Regular training for our staff to ensure staff understand the appropriate use and processing of personal information.
- Where we engage third parties to process personal information on our behalf, they do so on the basis of our written instructions, they are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of personal information. We take information security very seriously and will use all reasonable endeavours to protect the integrity and security of the personal information we collect about you.
Our Company will keep your email until you request to be removed from the mailing list. When you decide to unsubscribe from emails, you will automatically be taken off the list, then we will to re-upload those lists to Facebook etc regularly to ensure those who have unsubscribed no longer see ads, targeted to their email.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.
If you no longer wish to be contacted for marketing purposes, please click here.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure — You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: Call us at: 01253797400 Or write to us: Playts, Docklands, Dock Road, Lytham, Lancashire, FY8 5AQ
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit aIIaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including: Keeping you signed in Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses: Functionality — Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. Advertising — Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you
visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9th May 2021.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@playts.co.uk
Call us: 01253797400 Or write to us at: Playts, Docklands, Dock Road, Lytham, Lancashire, FY8 5AQ
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
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